MTA Code of Ethics

MTA Requires that each member will:

• Conduct business in a manner, which promotes a high quality of service and a professional image to their customers.
• Ensure all workmanship and services conform to industry best practice.
• Maintain high standards of fair practice in all business transactions as prescribed in MTA's policies and regulations.
• Keep proper books of accounts and conduct affairs in a businesslike manner.
• Uphold and observe all laws and regulations governing the sale of goods and services.
• Price goods and services fairly and avoid deceptive pricing practices.
• Ensure that advertising is accurate and truthful, and free of any device which could create an erroneous impression or otherwise be contrary to the public interest.
• Recognise and affirm the right of the customer to courteous, prompt and honest dealings.
• Answer all proper enquires to the best of their ability and satisfy all reasonable complaints.
• Discharge their responsibility to their employees by observing all laws, collective and individual employment contracts and employment agreements by giving proper training and instruction, by providing adequate working conditions, equipment and facilities, and supervising standards of safety and work practice.
• Ensure that all activities comply with all environmental requirements of the Resource Management Act and of all local and national authorities.
• Uphold the work and interests of MTA and the motor industry generally and avoid conduct that may bring discredit to MTA and its members.